Pooling Programs Manager

Lead operational implementation and startup activities for new pooling programs, including readiness planning, site preparation, communication, training, and launch execution. Serve as the primary operational contact for customers, poolers, and internal stakeholders regarding pooling program execution, monitoring implementation performance and operational readiness during startup and stabilization. Define customer and pooler requirements for the portfolio, establish operating standards, and ensure compliance with approved work practices across participating locations. Maintain program quality through audits, performance analysis, and field engagement, while owning asset accountability, invoice reconciliation, and chargeback management. Analyze operational and financial trends to communicate risks and recommendations to leadership, driving corrective actions that improve compliance and customer outcomes. Travel approximately 65% based on customer, implementation, audit, and site support requirements.