Pool Server/Attendant
On-site · Park City, Utah, United States
Job Summary
Pool Server/Attendant at The Lodge at Blue Sky (Auberge Collection) responsible for setting up and maintaining the pool area, taking and delivering food and beverage orders including wine and champagne, collecting payments, knowledge of menu items and beverage offerings, wine/ champagne descriptions, use of POS, and delivering professional, courteous service to guests in a fine-dining hotel setting; must adhere to hotel policies and SOPs, maintain station cleanliness, assist with departmental goals, and support guest satisfaction through teamwork and strong guest relations.
Required Qualifications
- A genuine affinity for interacting meaningfully and positively with guests
- Extensive experience providing service in a fine dining environment
- Ability to support the overall Food & Beverage operations of the property so as to maximize customer satisfaction, team member performance, and business results
- Ability to ensure that visitors to the hotel are delighted by the quality, creativity and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market
- Ability to maintain calm during busy periods and treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
- Professional, polished service, etiquette, and protocol skills and knowledge
- ServeSafe and TIPS certification
- Ability to provide clear and legible written communication
- Ability to compute basic mathematical calculations
- Ability to input and access data in a computer
- Ability to be a clear thinker and remain calm under pressure
- Ability to maintain confidentiality of guest information and designated hotel data
- Ability to work effectively lead a team in providing exceptional service in a luxury restaurant environment cohesively with other departments and individuals as part of a team
- Ability to prioritize and follow up on work assignments
- Understanding of food and beverage safety practices, as well as safe handling of cleaning chemicals
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