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Cross Border TalentsPosted 1 month ago

Polish-Speaking Customer Hero (Move to Sunny Sofia!)

On-siteKraków, Lesser Poland, Poland

Full TimeSmall

Job Summary

Provide exceptional customer support via phone, email, and chat, ensuring every user feels valued and heard. Use advanced CRM tools and ticketing systems to resolve inquiries quickly and effectively, meeting targets for response time, first-contact resolution, and customer satisfaction. Collaborate with a diverse, international team to share insights and improve processes while continuously learning through training sessions on product features and industry trends. Fluent Polish and English speakers with a customer-first attitude and strong problem-solving abilities are required. Full relocation support, including flights and housing assistance, is provided for this full-time role in Sofia, Bulgaria. Join a supportive, international environment where your well-being comes first.

Required Qualifications

  • Fluent Polish and English communication skills
  • A customer-first attitude
  • Strong problem-solving abilities
  • Ability to follow processes
  • Ability to quickly adapt to new tools
  • Excellent listening skills
  • Ability to explain things clearly
  • Self-motivation
  • Positive attitude
  • Ability to remain calm under pressure

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