Polish or Turkish-Speaking Customer Success Specialist (Social Media)
HybridSofia, Sofia-Capital, Bulgaria
Job Summary
Conduct quality assurance on client product integrations and drive implementation setup progress for new Hiring Enterprise Program customers. Deliver customer value by ensuring adoption, usage, and engagement goals are met, while tracking lifecycle milestones for license activation and user activity. Maintain accurate records of customer activity in CRM systems and triage troubleshooting tickets to support client success. Requires fluent Turkish or Polish and English (C1), with experience in customer success or talent acquisition. Work remotely with on-site presence on Wednesdays and Thursdays in Sofia, Monday through Friday, 10:00–19:00.
Required Qualifications
- Fluent Turkish or Polish and English (C1)
- Experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management
- Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
- Excellent communication, collaboration, organizational and project management skills
- Ability to interact comfortably with both clients and internal departments
- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
- Ability to work on queues/cases/tickets out of CRM platforms
- The ability to build trust quickly and develop strong relationships
- Hybrid working model – Wednesdays and Thursdays on site in Sofia
- Relocation provided if you are not based in Sofia
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