Polish or Dutch-Speaking Technical Support Advisor | Healthcare Technology
RemoteBulgaria
Job Summary
Provide technical support to customers using healthcare technology products by troubleshooting device-related issues and guiding them through effective solutions. Assist with repair, replacement, and service-related processes while delivering professional guidance via phone to ensure a positive customer experience. Accurately document all customer interactions and maintain detailed case records in compliance with established procedures and quality standards. Escalate complex technical issues to appropriate teams and collaborate with internal departments to ensure timely resolution. This fully remote role within Bulgaria offers relocation support, a permanent contract, and access to innovative medical technology that improves daily lives.
Required Qualifications
- Native-level fluency in Polish or Dutch
- Good command of English (B2 or above)
- High School Diploma or equivalent
- Ability to work accurately in a structured and regulated environment
- Positive attitude with a willingness to learn and develop professionally
Desired Qualifications
- Previous experience in customer service or technical support
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