Polish Digital Trust and Safety Team Leader - Sofia
On-siteWarsaw, Mazovia, Poland
Job Summary
Lead a team of trust and safety analysts monitoring online content, resolving escalated cases, and ensuring high compliance with platform policies. Coach and develop your team, nurturing both their technical performance and their well-being. Analyze trends and proactively optimize workflows, quality metrics, and training needs. Collaborate cross-functionally with policy, quality assurance, and global operations teams. Guide values, enforce standards, and help build the kind of internet we all deserve. This leadership opportunity sits at the intersection of operational excellence, people management, and digital ethics within a multicultural, collaborative environment.
Required Qualifications
- Full professional fluency in Polish (C1/C2)
- Full professional fluency in English (B2 or higher)
- Experience in content moderation, digital operations, or compliance
- Strong decision-making skills
- Emotional intelligence
- Ability to inspire trust
- Ability to manage team dynamics
- Ability to deliver under pressure
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