Policy Owner Services Associate

Policy Owner Services Associate at Horace Mann to process new business applications and policy changes, perform accurate data entry for applications, policy updates, and maintenance requests, review applications for missing information, update payroll deductions, handle policy administration requests for current and legacy products, and issue approved applications as directed by underwriting. Maintain workflows and meet service level expectations, performance/productivity targets (monthly productivity scorecard 80%+; audit error rate 5% or less; no more than 3 Special Audit errors/month), and quality standards. Provide professional written and verbal communications with customers and agents, collaborate with internal departments to resolve issues, and support accurate policy processing and issue resolution. Qualifications include a High School Diploma or GED, 45 WPM typing, and strong attention to detail, organization, and time-management; 1+ years of college preferred and experience in health or life insurance operations preferred. The role is in a normal office environment with hybrid in-office and work-from-home arrangements.