Policy Administration Associate
On-siteBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteFull TimeEntry LevelInsurance TechnologySmall
Full TimeEntry LevelSmallInsurance Technology
Job Summary
Manage a high volume of policy servicing requests and complex transactions while maintaining accurate policy records and meeting service level expectations. Partner with colleagues in CX, Sales, Underwriting, and Product/Engineering to resolve customer escalations and identify opportunities to improve processes. Support internal product development efforts, including testing and QA of new tools for customer-facing teams. Collaborate with internal and external stakeholders to implement agreed-upon solutions and meet individual and team production and quality goals.
Required Qualifications
- 3+ years experience in operations, customer support, customer success, or related role
- Proficiency working with Salesforce or equivalent support/help desk software
- Strong intellectual curiosity and drive to solve problems
- Excellent time management and prioritization necessary to balance all responsibilities
- Can adapt to changes quickly
- Adaptable to change and ability to change tasks quickly with maintaining attention to detail
- Excellent phone presence and written communications skills
- Ability to work independently as well as collaborate with various departments
- Creative approach to problem solving
Desired Qualifications
- Experience in life insurance or related industry preferred
- Bachelor's degree preferred
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