Police Communications Technician
$40,227–$40,227 year
On-siteMorgantown, West Virginia, United States
Job Summary
Answer and direct incoming telephone calls for non-emergency assistance, obtaining pertinent information and transferring requests to the MECCA 911 center or other departments. Monitor and maintain building security 24/7 via closed circuit monitors and police radio, recording officer inquiries during arrest events and maintaining physical logs of recorded arrests. Process payments for bail bonds, boot fees, and traffic fines after business hours, while managing tow release forms and vehicle lists. Enter and maintain electronic databases for incident reports, citations, and protective orders, ensuring precise data entry in the records management system. Handle distraught individuals in person and on the telephone, adhering to departmental policies and procedures. Work the afternoon shift (3:00 PM – 11:00 PM) on Tuesdays and Wednesdays, with additional weekend and holiday coverage as needed.
Required Qualifications
- High school, plus elementary technical training, acquired on the job or through one year or less of technical or business school
- 1-3 years of experience
- Requires knowledge of basic computer skills to include Records Management Systems and Computer Aided Dispatch
- Requires operational knowledge of various types of equipment used in police, fire and other emergency dispatching services
- Proficiency in use of multi-line telephone
- Requires the ability to handle distraught and/or dissatisfied individuals, both in person and on the telephone
- Ability to communicate efficiently and effectively both orally and in writing
- Strong ability to multi-task
- Ability to remain calm during high stress situations that may arise
- Ability to maintain a high level of security and confidentiality of all sensitive information
- Requires basic typing skills
- Must be available for additional shifts as needed, weekends, and holidays
- Must be able to lift office supplies up to 20 pounds
Desired Qualifications
- Experience in an administrative role
- Experience working in a law enforcement setting
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