POKER SHIFT MANAGER-Poker
On-siteEl Cajon, California, United States or Casino, Minnesota, United States
Job Summary
Oversee daily poker room operations by managing staff shifts, scheduling dealers, and ensuring timely completion of forms and records. Maintain game efficiency and rule consistency while supervising team professionalism and implementing corrective actions. Promote service excellence by greeting guests, managing seating, and addressing requests to ensure satisfaction. Develop team members through hiring, performance appraisals, and training. Maximize revenue by coordinating game openings, evaluating promotions, and recommending new initiatives. Requires two years of poker shift manager experience, one year as a floor manager, and high school diploma. Salary offered; location in San Diego Region.
Required Qualifications
- High School Diploma or G.E.D.
- 2 years poker relief shift manager or equivalent experience
- 1 year floor manager experience
- In-depth knowledge of all rules and procedures applicable to poker games, game protection, and accounting and dealing processes
- Ability to manage and provide leadership to a large subordinate staff
- Ability to research staffing needs and schedule personnel
- Record-keeping and organizational skills
- Ability to communicate effectively with guests and all levels of personnel
- Ability to understand and follow verbal directives and written directions
- Ability to maintain professionalism and composure
- Ability to make simple mathematical calculations
- Ability to interpret and analyze data
- Ability to complete forms and documents
- Ability to stand or walk for up to six hours at a time
- Ability to accept constructive criticism
- Working knowledge of MS Outlook, Word and Excel
- Ability to work in a smoking environment
Desired Qualifications
- Training in management/supervisory skills
- Tribal Gaming experience
- Working knowledge of rules and procedures applicable to blackjack and/or pai-gow card room games
- Ability to rate guest playing skills
- Ability to card count
- Advanced computer skills
- Multi-lingual
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