PM MClub Attendant
On-sitePontiac, Michigan, United States
Job Summary
Greet and welcome all guests approaching the Front Desk, handle check-ins and check-outs, and assist guests with problems regarding hotel services. Respond to inquiries about city events, attractions, and hotel features while arranging transportation needs and suggesting site-seeing locations. Maintain high standards of personal appearance, ensure logging and delivery of packages, and use proper two-way radio etiquette. Coordinate special events, assist the front office manager with hiring and training, and comply with Aimbridge Hospitality standards and emergency procedures. Perform any other duties as requested by management.
Required Qualifications
- High School diploma or equivalent
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful high pressure situations
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests
- Must be able to work with and understand financial information and data and basic arithmetic functions
- Must maintain composure and objectivity while under pressure
Desired Qualifications
- College course work in related field
- Experience in a hotel or a related field
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