PM Front Desk Supervisor
$41,600–$41,600 year
On-siteFort Collins, Colorado, United States
Job Summary
Supervise front desk operations to ensure optimal service and hospitality for arriving, departing, and in-house guests. Greets and completes check-in procedures using manual and computerized methods, coordinates group and VIP arrivals, and facilitates check-outs by closing guest accounts accurately. Train, direct, and coach the front desk team while resolving customer issues and complaints to maintain high satisfaction. Controls cash transactions, posts monies and receipts, and accepts reservations using suggestive selling techniques to increase occupancy. Operates PBX equipment for calls, schedules, and wake-up calls, while answering inquiries and keeping abreast of area functions. Maintains a courteous demeanor, communicates with guests and management, and performs other duties as assigned by management.
Required Qualifications
- High school education or equivalent experience
- 1 or more full years employment experience in a related position with this company or other organization(s)
- Understanding of all hotel front office procedures
- High school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems
- Past experience in dealing directly with the public and acquired general knowledge of basic customer service skills
- Knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines
- Supervision/management skills
- Ability to communicate information and hotel services to management and guests
- Second language may be required
- Ability to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing
- Ability to communicate in person and on telephone frequently
- Ability to read written communiqués, analyzing reports and seeing monochrome computer screen
- Excellent speech communication skills required for continual interaction with guests
- Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence
- Continuous standing 90% of time
- Lifting up to 50 lbs. guest luggage
- Pushing up to 50 lbs. bell cart
- Pulling up to 50 lbs. bell cart
- Carrying up to 25 lbs. guest luggage
- Continuous standing -80% of shift
Desired Qualifications
- Suggestive selling techniques to sell room nights, increase occupancy and revenue
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