PM Front Desk Supervisor

Manage front desk operations by ensuring outstanding customer care, resolving guest complaints efficiently, and handling reservations and inquiries. Supervise daily shift processes, train team members on standard operating procedures, and allocate rooms based on guest preferences. Control cash transactions, cross-check billing instructions, and coordinate with housekeeping and maintenance departments. Participate in yield management strategies, produce front desk schedules, and ensure time and attendance policies are accurately reflected. Maintain updated logs, stock supplies, and follow security procedures while taking responsibility in the absence of the Front Office Manager.