PM Front Desk/Night Audit - Residence Inn Natick
$41,600–$41,600 year
On-siteNatick, Massachusetts, United States
Job Summary
Operate the front desk and assist guests with inquiries during pre-arrival, registration, stay, checkout, and post-departure. Complete end-of-day activities including posting charges, balancing ledgers, running the night audit, and daily close. Process guest check-ins by confirming reservations and assigning rooms while ensuring timely check-outs. Investigate and resolve guest complaints regarding service or accommodations. Maintain knowledge of hotel policies, rates, and local area offerings. Ensure lobby and shared areas remain neat and orderly. Adhere to all Colwen and brand standards, including strict key controls. Discreetly handle confidential guest information. Communicate with the Lead Audit team regarding daily closing issues. Overnight work schedule required, including weekends and holidays. Hourly wage of $20.00.
Required Qualifications
- One year of related experience
- hotel preferred
- Excellent verbal and written communications skills
- Strong organizational skills and attention to detail
- Superior interpersonal and customer service sills
- ability to deal with difficult guests
- Familiarity with local area
- ability to provide directions and maps to local attractions and destinations
- Proficient with Microsoft Office Suite
- Proficient with common computer software programs
- Ability to learn computer software programs
- Ability to operate property management system
- Overnight work schedule
- weekends
- holidays
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