PM Front Desk Agent
$67,600–$67,600 year
On-siteLos Angeles, California, United States
Job Summary
Check-in and check-out hotel guests by verifying credit cards and identification while maintaining their confidentiality and security. Engage guests in public areas to direct questions, answer inquiries, and promote the Loyalty program "Le Club" for VIP recognition. Perform "Cousu-mains" to tailor the guest experience, orient guests to hotel amenities, and assist with room service orders and PBX operations. Complete daily reports for credit card balances, billing adjustments, and cash drops, while inputting requests through the HOTSOS program. Uphold Sofitel Standards and maintain the hotel business center during the PM shift from 3:00 PM to 11:30 PM.
Required Qualifications
- Front Desk, Hospitality or Customer Service
- Opera
- HotSos
- Micros
- Outlook
- Knowledge of the Luxury Environment
- Fluent English Language
- Ability to type at least 60 wpm
- Able to stand at least 8 hours a day
- Must be legally eligible to work in the United States
- Must be available for PM Shift (3:00PM - 11:30PM)
- Must be available for Monday, 8/24 through Friday, 8/26, between 11:00AM and 4:00PM
- Must be available between Monday, 8/31 and Friday, 9/04 between 2:00PM and 4:30PM
Desired Qualifications
- Foreign Language Helpful
- French or Spanish Language a Plus
- MS word, excel
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