PM Concierge Lounge Attendant

Confirm guest bookings and anticipate needs by calling all arrivals prior to their stay. Answer inquiries, offer activity suggestions, and provide descriptive literature for on and off-property experiences. Operate the reservations computer system to input data, retrieve reports on arrivals and in-house guests, and verify credit card authorizations for deposits. Maintain clear amenity logs, ensure special requests are noted in guest folders, and confirm all amenities before arrival. Prepare personalized welcome and VIP letters, arrange babysitting services, and send post-departure thank you emails. Manage amenity inventory, order supplies with manager approval, and handle VIP requests from the General Manager and Sales team regarding gifts and property tours.