Plumbing Service Dispatcher
On-siteFort Myers, Florida, United States
Job Summary
Manage and monitor the daily plumbing service schedule in ServiceTitan, dispatching and assigning service calls based on technician availability, skills, and location. Monitor technician status throughout the day to adjust schedules as priorities change and coordinate available resources across Plumbing operations to maximize coverage and productivity. Communicate schedule changes, job information, and priorities to technicians and service managers while keeping customers informed of arrival times and delays. Maintain accurate job statuses, notes, and customer information in ServiceTitan, identifying scheduling conflicts and escalating issues when appropriate. Coordinate closely with the centralized customer service team to ensure a smooth handoff from booking to field dispatch and assist with incoming overflow calls. Works primarily in an office environment supporting HVAC, plumbing, and refrigeration service companies across Florida.
Required Qualifications
- Previous dispatching, scheduling, service coordination, or similar experience
- Strong organizational skills and attention to detail
- Ability to manage multiple technicians, schedules, and priorities simultaneously
- Strong verbal and written communication skills
- Strong customer service and problem-solving skills
- Ability to make sound decisions quickly in a changing service environment
- Comfortable using computers, scheduling systems, and multiple applications throughout the workday
- Ability to work effectively as part of a team and share resources across operating companies
- High school diploma or equivalent
- Ability to work at a computer and telephone for extended periods
- Ability to sit, stand, and move throughout an office environment as needed
- Ability to communicate effectively by telephone, email, and in person
- Employment is contingent upon satisfactory completion of a pre-employment background screening
- Successful completion of a drug test
Desired Qualifications
- ServiceTitan experience
- Previous plumbing, HVAC, or home services industry experience
- Experience dispatching field service technicians in a high-volume service environment
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