Plumber
$79,997–$89,981 year
On-siteFranklin, Massachusetts, United States
Job Summary
Install, maintain, and repair all plumbing systems including water supply, drainage, waste disposal, and heating equipment while monitoring system logs. Troubleshoot and fix fixtures, clear clogged drains and sewage lines, and maintain pumps and grease traps using appropriate tools. Manage the work order system to complete tenant service requests promptly and ensure compliance with Massachusetts plumbing codes and safety procedures. Respond effectively to plumbing emergencies such as leaks and pipe breaks while communicating updates to occupants. Oversee contractor activities, prepare purchase orders, and conduct inventory checks for supplies. This hands-on role supports JLL's building operations team at a technology facility in Franklin/Hopkinton, MA, ensuring reliable water and waste management for clients and employees.
Required Qualifications
- High school diploma or equivalent and completed apprenticeship program or trade school education in plumbing
- Valid journeyman or master plumber's license (as required by Massachusetts state/local jurisdiction)
- 5+ years of commercial plumbing experience in customer service and maintenance operations, preferably in commercial or institutional building environments
- Comprehensive knowledge of plumbing systems, materials, tools, techniques, and Massachusetts plumbing codes and regulations
- Ability to read and interpret blueprints, schematics, and technical specifications related to plumbing systems
- Physical ability to lift up to 50 lbs, work on ladders up to 40 feet, climb, bend, kneel, and work in confined spaces, varying temperatures, and awkward positions
- Valid driver's license and comfort working in various conditions including small spaces, heights, scaffolding, and standing on concrete for extended periods
- Candidates must be authorized to work in the United States without sponsorship
Desired Qualifications
- Experience with water supply systems, drainage systems, water heaters, backflow preventers, and various plumbing fixtures in complex building environments
- Knowledge of water treatment, cross-connection control, and backflow prevention best practices
- Familiarity with HVAC systems and mechanical equipment operation and interaction with plumbing systems
- Working knowledge of computer applications including Microsoft Office (Word, Outlook, Excel, Teams) and CMMS (Computerized Maintenance Management Systems)
- Strong verbal and written communication skills with proven record of excellent internal and external customer service
- Experience performing facility inspections, due diligence efforts, and supporting preparation of monthly/quarterly operations reports
- Ability to train others on proper use and care of plumbing tools and equipment while sharing technical expertise with team members
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