Plaza (Lobby) Ambassador
On-siteGuanacaste, Provincia de Guanacaste, Republic of Costa Rica
Guanacaste, Provincia de Guanacaste, Republic of Costa RicaOn-siteFull TimeSenior LevelAssociates DegreeHospitality ServicesEnterprise
Full TimeSenior LevelAssociates DegreeEnterpriseHospitality Services
Job Summary
Welcome guests at Casita, escorting them through the Plaza and La Casona with personalized guidance, hydration, and cultural storytelling. Coordinate internal transportation, reservations, and special arrangements while operating the POS system and delivering guest items. Resolve guest requests by liaising with departments like Housekeeping, F&B, and Engineering, and prioritize outstanding items from previous days. Support check-in and check-out processes, including key issuance and payment verification, while providing basic technology assistance. Maintain impeccable presentation, adhere to safety protocols, and foster positive relationships with colleagues to ensure seamless coverage across all zones.
Required Qualifications
- Ability to stand, walk, or move between Casita, the Plaza, and La Casona for extended periods
- Ability to safely lift or carry objects up to 10 pounds
- Deep knowledge of the property, local culture, special events, and the natural surroundings of Guanacaste
- Traditional Costa Rican attire (for wearing during arrival and farewell moments)
- Full understanding of Food & Beverage offerings, including menus, service rhythms, and the Reserve's dining philosophies
- Ability to operate the POS system with precision
- Ability to provide basic technology support, including assisting with personal devices, wireless connectivity, printing, and media center functions
- Knowledge of platforms such as GO‐BOARD
- Understanding of the brand engagement processes (LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE)
- Ability to support guests with disabilities, including guiding visually, hearing, or mobility-impaired individuals and explaining actions verbally
Desired Qualifications
- Experience in hospitality or guest-facing roles
- Experience in luxury hospitality or The Ritz-Carlton brand
- Knowledge of Costa Rican culture and traditions
- Experience in event planning or special arrangements coordination
- Experience in transportation coordination or logistics
- Experience in guest relations or conflict resolution
- Experience in team leadership or mentoring
- Experience in customer service or hospitality
- Experience in sales or revenue generation
- Experience in marketing or brand management
- Experience in operations or process improvement
- Experience in quality assurance or compliance
- Experience in training or development
- Experience in communication or public relations
- Experience in problem solving or decision making
- Experience in time management or prioritization
- Experience in attention to detail or accuracy
- Experience in customer satisfaction or retention
- Experience in guest experience or service design
- Experience in cultural sensitivity or diversity
- Experience in emotional intelligence or empathy
- Experience in interpersonal skills or relationship building
- Experience in conflict resolution or negotiation
- Experience in crisis management or emergency response
- Experience in risk management or safety
- Experience in financial management or accounting
- Experience in human resources or talent acquisition
- Experience in legal or regulatory compliance
- Experience in information technology or systems
- Experience in data analysis or reporting
- Experience in project management or execution
- Experience in strategic planning or vision
- Experience in organizational development or change management
- Experience in business development or growth
- Experience in brand management or identity
- Experience in customer experience or journey mapping
- Experience in service excellence or benchmarking
- Experience in luxury or high-end hospitality
- Experience in resort or hotel operations
- Experience in concierge or guest services
- Experience in front desk or reception
- Experience in housekeeping or maintenance
- Experience in food and beverage service
- Experience in events or activities
- Experience in transportation or logistics
- Experience in security or safety
- Experience in finance or accounting
- Experience in marketing or advertising
- Experience in sales or revenue
- Experience in operations or efficiency
- Experience in quality or standards
- Experience in training or coaching
- Experience in communication or presentation
- Experience in leadership or management
- Experience in teamwork or collaboration
- Experience in problem solving or innovation
- Experience in time management or scheduling
- Experience in attention to detail or accuracy
- Experience in customer satisfaction or retention
- Experience in guest experience or service design
- Experience in cultural sensitivity or diversity
- Experience in emotional intelligence or empathy
- Experience in interpersonal skills or relationship building
- Experience in conflict resolution or negotiation
- Experience in crisis management or emergency response
- Experience in risk management or safety
- Experience in financial management or accounting
- Experience in human resources or talent acquisition
- Experience in legal or regulatory compliance
- Experience in information technology or systems
- Experience in data analysis or reporting
- Experience in project management or execution
- Experience in strategic planning or vision
- Experience in organizational development or change management
- Experience in business development or growth
- Experience in brand management or identity
- Experience in customer experience or journey mapping
- Experience in service excellence or benchmarking
- Experience in luxury or high-end hospitality
- Experience in resort or hotel operations
- Experience in concierge or guest services
- Experience in front desk or reception
- Experience in housekeeping or maintenance
- Experience in food and beverage service
- Experience in events or activities
- Experience in transportation or logistics
- Experience in security or safety
- Experience in finance or accounting
- Experience in marketing or advertising
- Experience in sales or revenue
- Experience in operations or efficiency
- Experience in quality or standards
- Experience in training or coaching
- Experience in communication or presentation
- Experience in leadership or management
- Experience in teamwork or collaboration
- Experience in problem solving or innovation
- Experience in time management or scheduling
- Experience in attention to detail or accuracy
- Experience in customer satisfaction or retention
- Experience in guest experience or service design
- Experience in cultural sensitivity or diversity
- Experience in emotional intelligence or empathy
- Experience in interpersonal skills or relationship building
- Experience in conflict resolution or negotiation
- Experience in crisis management or emergency response
- Experience in risk management or safety
- Experience in financial management or accounting
- Experience in human resources or talent acquisition
- Experience in legal or regulatory compliance
- Experience in information technology or systems
- Experience in data analysis or reporting
- Experience in project management or execution
- Experience in strategic planning or vision
- Experience in organizational development or change management
- Experience in business development or growth
- Experience in brand management or identity
- Experience in customer experience or journey mapping
- Experience in service excellence or benchmarking
- Experience in luxury or high-end hospitality
- Experience in resort or hotel operations
- Experience in concierge or guest services
- Experience in front desk or reception
- Experience in housekeeping or maintenance
- Experience in food and beverage service
- Experience in events or activities
- Experience in transportation or logistics
- Experience in security or safety
- Experience in finance or accounting
- Experience in marketing or advertising
- Experience in sales or revenue
- Experience in operations or efficiency
- Experience in quality or standards
- Experience in training or coaching
- Experience in communication or presentation
- Experience in leadership or management
- Experience in teamwork or collaboration
- Experience in problem solving or innovation
- Experience in time management or scheduling
- Experience in attention to detail or accuracy
- Experience in customer satisfaction or retention
- Experience in guest experience or service design
- Experience in cultural sensitivity or diversity
- Experience in emotional intelligence or empathy
- Experience in interpersonal skills or relationship building
- Experience in conflict resolution or negotiation
- Experience in crisis management or emergency response
- Experience in risk management or safety
- Experience in financial management or accounting
- Experience in human resources or talent acquisition
- Experience in legal or regulatory compliance
- Experience in information technology or systems
- Experience in data analysis or reporting
- Experience in project management or execution
- Experience in strategic planning or vision
- Experience in organizational development or change management
- Experience in business development or growth
- Experience in brand management or identity
- Experience in customer experience or journey mapping
- Experience in service excellence or benchmarking
- Experience in luxury or high-end hospitality
- Experience in resort or hotel operations
- Experience in concierge or guest services
- Experience in front desk or reception
- Experience in housekeeping or maintenance
- Experience in food and beverage service
- Experience in events or activities
- Experience in transportation or logistics
- Experience in security or safety
- Experience in finance or accounting
- Experience in marketing or advertising
- Experience in sales or revenue
- Experience in operations or efficiency
- Experience in quality or standards
- Experience in training or coaching
- Experience in communication or presentation
- Experience in leadership or management
- Experience in teamwork or collaboration
- Experience in problem solving or innovation
- Experience in time management or scheduling
- Experience in attention to detail or accuracy
- Experience in customer satisfaction or retention
- Experience in guest experience or service design
- Experience in cultural sensitivity or diversity
- Experience in emotional intelligence or empathy
- Experience in interpersonal skills or relationship building
- Experience in conflict resolution or negotiation
- Experience in crisis management or emergency response
- Experience in risk management or safety
- Experience in financial management or accounting
- Experience in human resources or talent acquisition
- Experience in legal or regulatory compliance
- Experience in information technology or systems
- Experience in data analysis or reporting
- Experience in project management or execution
- Experience in strategic planning or vision
- Experience in organizational development or change management
- Experience in business development or growth
- Experience in brand management or identity
- Experience in customer experience or journey mapping
- Experience in service excellence or benchmarking
- Experience in luxury or high-end hospitality
- Experience in resort or hotel operations
- Experience in concierge or guest services
- Experience in front desk or reception
- Experience in housekeeping or maintenance
- Experience in food and beverage service
- Experience in events or activities
- Experience in transportation or logistics
- Experience in security or safety
- Experience in finance or accounting
- Experience in marketing or advertising
- Experience in sales or revenue
- Experience in operations or efficiency
- Experience in quality or standards
- Experience in training or coaching
- Experience in communication or presentation
- Experience in leadership or management
- Experience in teamwork or collaboration
- Experience in problem solving or innovation
- Experience in time management or scheduling
- Experience in attention to detail or accuracy
- Experience in customer satisfaction or retention
- Experience in guest experience or service design
- Experience in cultural sensitivity or diversity
- Experience in emotional intelligence or empathy
- Experience in interpersonal skills or relationship building
- Experience in conflict resolution or negotiation
- Experience in crisis management or emergency response
- Experience in risk management or safety
- Experience in financial management or accounting
- Experience in human resources or talent acquisition
- Experience in legal or regulatory compliance
- Experience in information technology or systems
- Experience in data analysis or reporting
- Experience in project management or execution
- Experience in strategic planning or vision
- Experience in organizational development or change management
- Experience in business development or growth
- Experience in brand management or identity
- Experience in customer experience or journey mapping
- Experience in service excellence or benchmarking
- Experience in luxury or high-end hospitality
- Experience in resort or hotel operations
- Experience in concierge or guest services
- Experience in front desk or reception
- Experience in housekeeping or maintenance
- Experience in food and beverage service
- Experience in events or activities
- Experience in transportation or logistics
- Experience in security or safety
- Experience in finance or accounting
- Experience in marketing or advertising
- Experience in sales or revenue
- Experience in operations or efficiency
- Experience in quality or standards
- Experience in training or coaching
- Experience in communication or presentation
- Experience in leadership or management
- Experience in teamwork or collaboration
- Experience in problem solving or innovation
- Experience in time management or scheduling
- Experience in attention to detail or accuracy
- Experience in customer satisfaction or retention
- Experience in guest experience or service design
- Experience in cultural sensitivity or diversity
- Experience in emotional intelligence or empathy
- Experience in interpersonal skills or relationship building
- Experience in conflict resolution or negotiation
- Experience in crisis management or emergency response
- Experience in risk management or safety
- Experience in financial management or accounting
- Experience in human resources or talent acquisition
- Experience in legal or regulatory compliance
- Experience in information technology or systems
- Experience in data analysis or reporting
- Experience in project management or execution
- Experience in strategic planning or vision
- Experience in organizational development or change management
- Experience in business development or growth
- Experience in brand management or identity
- Experience in customer experience or journey mapping
- Experience in service excellence or benchmarking
- Experience in luxury or high-end hospitality
- Experience in resort or hotel operations
- Experience in concierge or guest services
- Experience in front desk or reception
- Experience in housekeeping or maintenance
- Experience in food and beverage service
- Experience in events or activities
- Experience in transportation or logistics
- Experience in security or safety
- Experience in finance or accounting
- Experience in marketing or advertising
- Experience in sales or revenue
- Experience in operations or efficiency
- Experience in quality or standards
- Experience in training or coaching
- Experience in communication or presentation
- Experience in leadership or management
- Experience in teamwork or collaboration
- Experience in problem solving or innovation
- Experience in time management or scheduling
- Experience in attention to detail or accuracy
- Experience in customer satisfaction or retention
- Experience in guest experience or service design
- Experience in cultural sensitivity or diversity
- Experience in emotional intelligence or empathy
- Experience in interpersonal skills or relationship building
- Experience in conflict resolution or negotiation
- Experience in crisis management or emergency response
- Experience in risk management or safety
- Experience in financial management or accounting
- Experience in human resources or talent acquisition
- Experience in legal or regulatory compliance
- Experience in information technology or systems
- Experience in data analysis or reporting
- Experience in project management or execution
- Experience in strategic planning or vision
- Experience in organizational development or change management
- Experience in business development or growth
- Experience in brand management or identity
- Experience in customer experience or journey mapping
- Experience in service excellence or benchmarking
- Experience in luxury or high-end hospitality
- Experience in resort or hotel operations
- Experience in concierge or guest services
- Experience in front desk or reception
- Experience in housekeeping or maintenance
- Experience in food and beverage service
- Experience in events or activities
- Experience in transportation or logistics
- Experience in security or safety
- Experience in finance or accounting
- Experience in marketing or advertising
- Experience in sales or revenue
- Experience in operations or efficiency
- Experience in quality or standards
- Experience in training or coaching
- Experience in communication or presentation
- Experience in leadership or management
- Experience in teamwork or collaboration
- Experience in problem solving or innovation
- Experience in time management or scheduling
- Experience in attention to detail or accuracy
- Experience in customer satisfaction or retention
- Experience in guest experience or service design
- Experience in cultural sensitivity or diversity
- Experience in emotional intelligence or empathy
- Experience in interpersonal skills or relationship building
- Experience in conflict resolution or negotiation
- Experience in crisis management or emergency response
- Experience in risk management or safety
- Experience in financial management or accounting
- Experience in human resources or talent acquisition
- Experience in legal or regulatory compliance
- Experience in information technology or systems
- Experience in data analysis or reporting
- Experience in project management or execution
- Experience in strategic planning or vision
- Experience in organizational development or change management
- Experience in business development or growth
- Experience in brand management or identity
- Experience in customer experience or journey mapping
- Experience in service excellence or benchmarking
- Experience in luxury or high-end hospitality
- Experience in resort or hotel operations
- Experience in concierge or guest services
- Experience in front desk or reception
- Experience in housekeeping or maintenance
- Experience in food and beverage service
- Experience in events or activities
- Experience in transportation or logistics
- Experience in security or safety
- Experience in finance or accounting
- Experience in marketing or advertising
- Experience in sales or revenue
- Experience in operations or efficiency
- Experience in quality or standards
- Experience in training or coaching
- Experience in communication or presentation
- Experience in leadership or management
- Experience in teamwork or collaboration
- Experience in problem solving or innovation
- Experience in time management or scheduling
- Experience in attention to detail or accuracy
- Experience in customer satisfaction or retention
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