Players Club - Players Club and Promotions Representative
On-siteValley Center, California, United States
Job Summary
Greet guests with personalized service, establish new Players Club memberships, and explain benefits while resolving complaints to ensure satisfaction. Assist with reprinting cards, printing comps, and issuing prizes for promotions and special events like tournaments and parties. Work on the casino floor to evaluate guests for promotions, restock printed materials, and operate office equipment including computers and calculators. Provide announcements on stage wearing themed costumes and maintain detailed knowledge of all property events. Adhere to cash control policies, attend departmental meetings, and offer ideas for ongoing promotions while maintaining a high-energy, positive attitude.
Required Qualifications
- High school diploma or GED equivalent
- Must possess and demonstrate a positive attitude
- Must possess and demonstrate a willingness to learn and have the ability to follow instructions and directions
- Ability to work within a team-centered work environment
- Must possess excellent communication and organizational skills
- Demonstrated proficiency in Microsoft Word
- Neat penmanship
- Ability to speak and understand the English language
- Ability to write routine reports and correspondence
- Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring to established guidelines and policies and procedures
- Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities, and tasks
- Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Must use good judgment when providing information to our guests and maintain positive guest relations at all times
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency
- Must be able to successfully pass applicable auditions or skill testing and a drug screening test
- Must be flexible to work any and all shifts
- Must be able to lift and/or move up to 25 pounds
- Must be able to lift and/or move up to 50 pounds
Desired Qualifications
- Bi-lingual in English and another language
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