Player Support Representative
$37,440–$51,376 year
On-siteTulsa, Oklahoma, United States
Job Summary
Provide accurate information and support regarding customer accounts, products, and services while troubleshooting technical issues across computers, tablets, and mobile devices. Handle live chat, email communications, inbound calls, and occasional outbound calls to communicate promotional offers and updates to VIP customers. Identify, advance, and provide feedback on service issues or customer concerns while maintaining strict confidentiality and data security standards. Meet daily performance targets of approximately 70 customer contacts across channels and adhere to SLAs, including responding to chats and calls within 45 seconds. Work 3 pm to midnight, Monday through Friday.
Required Qualifications
- At least 21 years of age
- High school graduate or equivalent experience
- Must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship
- Must be able to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities
Desired Qualifications
- 0-2 years of customer support or call center experience
- Some college coursework
- Strong problem-solving skills with the ability to think critically and resolve issues efficiently
- Excellent written and verbal communication skills
- Strong interpersonal skills with a customer-first approach
- Comfortable being camera-ready while working
- Advanced computer proficiency, including Microsoft Office
- Typing speed of 90+ WPM
- Previous technical support experience
- Diligent with strong grammar, typing, and data entry accuracy
- Ability to work independently with good judgment and discretion
- Highly organized with strong time management skills
- Capacity to excel in a dynamic, high-demand setting
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.