Player Support Agent (FR) - Remote
Remote
RemoteContractEnterprise
ContractEnterprise
Job Summary
Process 'Calls for Help' from the community you support by becoming familiarized with the games and staying up to date with workflow changes, policies, and gameplay updates. Utilize various ticketing and social media platforms to get creative in finding daily solutions while enforcing community rules and treating everyone fairly. Track data on forms or spreadsheets to assist with reporting and identify issues or trends within the game. Reach Key Performance Indicators for productivity, quality, and player satisfaction. This role involves working with hundreds of game developers and publishers globally as part of a team of over 1,000 in-house agents.
Required Qualifications
- A native or professional level of English with excellent oral and written skills
- Excellent interpersonal and organizational skills
- Advanced knowledge of Google Workspace
- Strong ability to multitask, prioritize, and work independently with minimal supervision
- Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord
- Driven by a passion for video games
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