Player Services Coordinator

Player Services Coordinator at Casino Rama Resort delivers exceptional guest service across guest services, the contact centre, loyalty program enrollment, and on-property promotions. Responsibilities include assisting guests at service desks, answering questions, resolving concerns, enrolling and educating loyalty members, handling inbound/outbound guest communications, supporting reservations and bookings for events and hotel stays, assisting with ticket sales and box-office activities, executing on-property promotions and events, welcoming tour groups, and collaborating with multiple departments to ensure a seamless guest experience. Key skills include outstanding customer service, clear communication, problem-solving, multi-tasking in a fast-paced environment, and the ability to work independently or as part of a team. The role requires flexible availability to cover days, evenings, weekends, and holidays as needed.