Platforms Engineer, ServiceNow
On-siteSan Antonio, Texas, United States or Findlay, Ohio, United States
San Antonio, Texas, United States or Findlay, Ohio, United StatesOn-siteFull TimeENERGYEnterprise
Full TimeEnterpriseENERGY
Job Summary
Monitor infrastructure platforms and systems to identify performance issues, analyze data for trends, and establish baselines to optimize resources. Collaborate with product owners and architects to design, configure, and deploy scalable ServiceNow capabilities while ensuring compliance with enterprise architecture standards. Build and deploy highly available infrastructure solutions, manage disaster recovery testing, and document troubleshooting steps for complex hardware and software issues. Develop reporting frameworks to track utilization metrics and actively participate in knowledge sharing to improve documentation and information flow.
Required Qualifications
- Bachelor's Degree in Information Technology, related field or equivalent experience
- 2+ years of relevant experience
Desired Qualifications
- Experience with ServiceNow platform integration design, development and support
- Strong understanding of, and hands-on experience with, ServiceNow ITSM, ITAM, ITOM, CMDB, CSDM, Discovery, APM, SPM, Now Assist and AI capabilities
- Strong understanding of SDLC, Agile and Release Mgt processes
- Experience partnering with integrated suppliers, service providers, business facing IT, and stakeholders to deliver solutions
- ServiceNow certifications (e.g. CSA, CAD, CIS, etc)
- Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment
- AI Fundamentals - Understanding of core AI concepts and methods, ability to apply AI to job-relevant use cases and capacity to contribute to organizational AI reimagination
- Change Management - Change Management refers to a systematic approach for defining and implementing procedures and/or technologies to deal with changes in the environment. It can mean adapting to change, controlling change and/or effecting change.
- Cloud Infrastructure Management - Setting up, configuring, monitoring, and optimizing the components of cloud infrastructure.
- Computer Networking - A system in which multiple computers are connected to each other to share information and resources.
- Cybersecurity Risk Management - The process of developing cyber risk assessment and treatment techniques that can effectively pre-empt and identify significant security loopholes and weaknesses, demonstrating the business risks associated with these loopholes and providing risk treatment and prioritization strategies to effectively address the cyber-related risks, threats and vulnerabilities, ensuring appropriate levels of protection, confidentiality, integrity and privacy in alignment with t...
- DevSecOps - A set of practices that automates the integration of security at every phase of the software development lifecycle, from initial design through integration, testing, deployment, and software delivery, with an aim towards shortening the systems development life cycle and pas well as continuous delivery and a security first approach.
- General Programming - Applies a computer language to communicate with computers using a set of instructions and to automate the execution of tasks.
- Infrastructure as Code (IaC) - The process of managing and provisioning infrastructure through code instead of through manual processes.
- IT Infrastructure Management - Planning, design, delivery and control of information technology infrastructure.
- Performance Monitoring - The process of measuring the performance of a system in real time in order to determine problems and identify other factors that may cause problems in the future.
- Policy Management - The process of creating, implementing and maintaining policies and procedures within an organization.
- Process Automation - Also known as business automation or digital transformation, this is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization.
- Service Delivery Management - The manner in which an organization provides users access to IT services, which include applications, data storage and other business resources.
- Systems Administration - Performs a variety of functions including user management, system monitoring, system configuration, performance tuning, backup and recovery, and access control.
- System Platform- A system platform refers to the underlying foundation or framework that supports and manages the operation of software applications and hardware components within a computing environment. It provides a standardized and cohesive infrastructure, allowing for the development, deployment, and integration of various technologies and services.
- Systems Testing - The process of testing conducted on a complete integrated system to evaluate the system's compliance with its specified requirements.
- Systems Integration - The process of linking together various IT systems, services and/or software to enable all of them to work functionally together.
- Troubleshooting - The act or process of discovering and resolving problems, disputes, or mechanical issues through a systematic, usually iterative, approach
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