Platform Operations Specialist
On-siteMontréal, Quebec, Canada
Job Summary
Process, structure, and validate ESG and platform data to support framework implementation, ensuring structural consistency and data integrity. Map and digitize ESG standards, questionnaires, and regulatory frameworks while performing quality checks to maintain accuracy. Act as the internal reference for platform functionalities, resolving complex configuration issues and qualifying escalations before Engineering engagement. Serve as the operational relay between Platform Operations, Customer Success, Product, and Engineering, translating technical questions into actionable answers. Contribute to internal documentation, playbooks, and configuration best practices, surfacing recurring patterns to inform platform improvements. Follow established security controls and report any risks or anomalies affecting customer data.
Required Qualifications
- 2–3 years of experience working on a SaaS product, including hands-on customer or internal support experience.
- Proven ability to investigate, qualify, and resolve product issues, and to know when and how to escalate.
- Comfortable working with structured data and spreadsheets, with strong attention to detail and data accuracy.
- Ability to learn a complex platform in depth and become the person others rely on for answers.
- Strong organizational skills, comfortable managing multiple workstreams with competing priorities.
- Strong communication skills (written and verbal), comfortable bridging technical and non-technical stakeholders.
Desired Qualifications
- Experience with ESG data or sustainability reporting frameworks (GRI, CSRD/ESRS, CDP, etc.) is a strong plus.
- Bilingual (French/English) is a plus.
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