Platform Operations Specialist
RemoteIllinois, United States or Wisconsin, United States
Job Summary
Manage the day-to-day flow of website issues, enhancements, and development work across the eCommerce platform by receiving, investigating, and documenting problems reported by customers, dealers, and internal users. Translate these issues into actionable tasks for the Web Development team while maintaining project status, priorities, and dependencies in Asana. Perform first-round troubleshooting to isolate functionality, data, configuration, or system causes, then coordinate User Acceptance Testing and validate completed work against business requirements. Administer Drupal configurations including user permissions, menus, and taxonomy structures, and build repeatable test scenarios for critical workflows. Create documentation for business rules and processes, identify patterns in recurring issues, and ensure release readiness before deployment. This role connects daily website users with technical teams to improve the digital ecosystem.
Required Qualifications
- residents from Illinois or Wisconsin
- Have experience supporting an eCommerce website, CMS, digital platform, software product, or other technology-driven business environment
- Have experience with Drupal or another content management system
- Have experience with Asana, Jira, or another work management or development tracking platform
- Understand the fundamentals of software testing, QA, UAT, or structured troubleshooting
- Can translate a business problem into clear written requirements and testable outcomes
- Are highly organized and capable of managing multiple issues, requests, and development tasks at different stages
- Communicate comfortably with technical and non-technical teams
- Enjoy learning complex systems and understanding how information and processes move between them
- Have strong attention to detail without losing sight of the larger business objective
- Are comfortable taking ownership of an issue and helping move it toward resolution
Desired Qualifications
- Drupal administration
- eCommerce operations
- Product information or Product Catalog management
- ERP systems, particularly Acumatica
- Manual software testing or UAT
- Website QA and regression testing
- Taxonomy and website navigation management
- User roles and permission administration
- Integrated eCommerce and ERP environments
- B2B or dealer portal workflows
- Multi-site eCommerce environments
- Drupal experience
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