Platform Operations Analyst
$78,363–$113,596 year
HybridRochester, New York, United States
Job Summary
Implement solutions that address business needs by collaborating with users to define requirements and working with the Systems Integrations Team to develop technical tasks. Assist in the technical design, implementation, and documentation of maintainable solutions using no-code/low-code tools, followed by full testing and acceptance validation with business users. Monitor platform performance, triage support tickets, and provide 24x7 production support to ensure stable uptime and resolve issues within agreed timelines. Act as a subject matter expert to deliver updates to management, maintain awareness of emerging technologies and AI capabilities, and ensure governance and security controls are maintained across the platform.
Required Qualifications
- Bachelor's degree in a technical field
- 4 additional years of directly related experience that demonstrates use of advanced problem solving and analytical skills
- Minimum of 2 years of experience in supporting business aspects of application systems
- Experience configuring and supporting platforms, cloud-based applications, or low~code/no-code solutions
- Familiarity with all aspects of the Software Development Life Cycle including requirements gathering, design, implementation, testing, and support
- Understanding of data governance, information security, and responsible AI principles
- Basic competency in relational database concepts like Postgres, cloud~based system architecture, and API integration concepts
- Basic understanding of banking products, services, and supporting business processes and technologies
- Good analysis and design skills
- Effective organization, communications, interpersonal, and team building skills
- Ability to adapt to evolving technical business needs
- Ability to multitask and independently manage complex activities
- Ability to follow a predetermined set of standards and process flow
- Must be willing to support weekend platform upgrades
- Must be flexible to meet current and future business needs
Desired Qualifications
- Experience supporting cloud-based business platforms (Creatio, Salesforce, SerivceNow, or similar)
- Experience working on Agile project teams
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.