Platform Integration Manager
$104,200–$225,500 year
Remote
Job Summary
Collaborate with the Strategic Accounts team to drive Q-SYS platform adoption within key strategic accounts and serve as a trusted technical advisor to partner engineering and leadership teams. Design solutions, provide technical guidance, and deliver demonstrations and training for strategic partners, internal teams, and industry events. Assist with escalated support cases through troubleshooting and case management while communicating customer requirements and feature requests to Product Development. Design, develop, validate, and support Q-SYS Experience Centers across the United States by programming user interfaces, control workflows, and supporting tools. Maintain reliable day-to-day operations by responding to incident tickets and performing system commissioning, troubleshooting, and upgrades. Partner with Marketing, Product Development, and Technical Training teams to establish standardized demonstration methodologies and contribute technical expertise to training content.
Required Qualifications
- Strong understanding of integrated audio-visual systems, signal flow, system architecture, and DSP technologies.
- Working knowledge of networked audio, video, control systems, and enterprise networking fundamentals.
- Ability to troubleshoot complex system-level issues across hardware, software, networking, and control platforms.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
- Experience using project management and work-tracking tools such as Azure DevOps or similar platforms.
- Excellent verbal, written, and presentation communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
- Strong interpersonal, relationship-building, problem-solving, and analytical skills.
- Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
- Self-motivated with the ability to work independently while collaborating effectively in remote and cross-functional teams.
- Associate's degree, technical degree, or equivalent combination of education and experience.
- 6-8 years of relevant professional experience.
- CTS, CTS-D, CTS-I, ANP, or equivalent AV industry certification required.
- 1-20% travel as part of the responsibilities.
- 21-40% travel as part of the responsibilities.
Desired Qualifications
- Bachelor's degree in Computer Science, Engineering, Audio Engineering, Technical Theater, or a related field preferred.
- Minimum 7 years of experience in the professional audio, video, and control systems industry.
- Experience in technical customer-facing or engineering roles such as Systems Contractor, System Designer, Applications Engineer, Project Manager, Programmer, or similar.
- Hands-on experience designing, programming, commissioning, troubleshooting, and supporting integrated AV systems.
- Experience with Unified Communications and collaboration platforms, including Microsoft Teams, Zoom, Cisco, or equivalent solutions.
- Experience with enterprise control systems, including Crestron, Extron, AMX, Q-SYS, or similar platforms.
- Proficiency in Lua scripting, control system programming, user interface development, logic design, or related programming disciplines.
- Additional certifications such as CCNA, Network+, Microsoft Teams, Zoom, or other networking and collaboration technology certifications are highly desirable.
- Q-SYS Level 1, Level 2, Quantum, Control, and UCI certifications, along with successful completion of The Big Exam, are highly preferred.
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