Platform Infrastructure Engineer
RemoteUnited States or India
Job Summary
Design, manage, and support IT systems within a hybrid-cloud architecture, ensuring the security, integrity, and confidentiality of systems and data. Engineer, maintain, and protect Windows and macOS devices by overseeing imaging, patching, and protection of company-owned resources. Plan and execute projects that support department initiatives while collaborating on best practices and standards. Troubleshoot and resolve issues, performing root-cause and postmortem analyses to drive continuous process improvements. Document design, operation, and procedures for implemented solutions; compose internal training materials and conduct training sessions. Assist with compliance initiatives such as gathering evidence for certification audits and comply with corporate privacy and data security policies.
Required Qualifications
- More than five years of experience as a Systems Administrator in a Windows environment
- More than two years of experience with Microsoft Intune, Jamf Pro, or a similar MDM platform
- Experience with scripting, application deployment packaging, and Microsoft Configuration Manager
- Strong oral and written communication skills with demonstrated ability to write concise, logical, and grammatically correct documentation
- Effective analytical and problem-solving abilities with strong attention to detail and proven troubleshooting skills
Desired Qualifications
- Experience with Microsoft Defender for Endpoint and public cloud solutions
- Familiarity or experience with macOS and Jamf Pro in an enterprise environment
- Familiarity or experience with Windows Autopatch (Windows Update for Business)
- Strong customer service orientation with the ability to serve as a reliable escalation point for requests and issue resolution
- Demonstrated ability to identify areas for improvement and implement enhancements to existing systems and solutions to increase overall efficiency
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