Platform Engineer
On-site · Newcastle, Northern Ireland, United Kingdom
Job Summary
Own the reliability, security, performance, and day-to-day operational excellence of our Shopify Plus platform and its critical integration ecosystem (Shopify ↔ Patchworks ↔ D365). Lead observability, incident response, stability and problem management, and the governance that keeps trading safe and predictable. Manage vendor-delivered CI/CD pipelines, release readiness, environment parity, and escalation paths within Shopify’s SaaS constraints. Define and maintain dashboards/alerts, SLOs/SLIs, and incident management practices; oversee data reconciliation, permission/access governance, and auditability. Oversee D365 environments (Dev/Sandbox/UAT/Prod), upgrades, and cost/storage observability. Drive security & compliance controls, risk reduction, and peak readiness for trading events; coordinate vendor escalations with evidence packs and maintain runbooks and documentation. Collaborate with Stakeholders to ensure clear communications and calm coordination during peak/trading events.
Required Qualifications
- Experience maintaining CI/CD pipelines delivered by others (e.g., GitHub Actions/Azure DevOps)
- Permissions, secrets, environment configs, release controls/quality gates, troubleshooting
- Strong observability and reliability engineering experience (New Relic/Sentry/Datadog) with SLIs/SLOs, alerting, incident analysis, RCA
- Experience with iPaaS/ERP integrations (Patchworks, D365) including queues/backpressure, idempotency, retries/DLQs, replay/backfill, reconciliation
- Hands-on Shopify Plus operational knowledge: Admin API/GraphQL, webhooks, rate-limit strategies, bulk operations
- Experience operating D365 environments (Dev/Sandbox/UAT/Prod), upgrades, release coordination
- Infrastructure-as-Code familiarity (Terraform) for integration/runtime layer
- Experience with SLO tooling and post-incident reviews
- Synthetic monitoring and RUM for ecommerce journeys and peak-readiness
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