Platform Delivery Specialist

Deliver day-to-day support for benefits technology portals, including renewals, launches, updates, and resolving client queries within agreed service levels. Support consultants and the wider client-facing team with technology services, data processing, reporting, and meeting preparation while ensuring compliance, quality, and accuracy standards. Build strong relationships with clients and providers through regular communication, providing ad-hoc support and thorough understanding of their schemes. Maintain accurate internal systems and client records, share knowledge for effective cover, and contribute to best practice and continuous improvement. Manage your own diary and client portfolio with excellent attention to detail, requiring strong organizational and collaboration skills. This client-facing role within PIB Employee Benefits combines expert advice with a human approach to help colleagues thrive.