Platform Consultant
RemoteAustralia
Job Summary
Independently configure and deploy Command Alkon platform solutions based on customer requirements and best practices, while supporting customer environments including platform setup, integrations, and associated infrastructure components. Translate business requirements into scalable platform configurations and solution designs, delivering effective training and knowledge transfer to customer stakeholders and end users. Collaborate with customers to identify opportunities for process improvement, automation, and operational efficiencies, acting as a trusted advisor to help them maximize the value of their technology investments. Work closely with Product, Customer Success, Support, Sales, and other internal teams to deliver successful project outcomes and meet service and project delivery objectives.
Required Qualifications
- Competent level of communication
- Great listener
- Effective written/verbal skills
- Proven experience implementing and supporting software platforms
- Proven experience supporting enterprise applications
- Proven experience supporting business technology solutions
- Working knowledge of Windows Server environments
- Working knowledge of associated Windows Server technologies
- Knowledge of Microsoft SQL Server
- Knowledge of reporting tools
- Knowledge of data management
- Knowledge of system integrations
- Demonstrated ability to analyze business processes
- Demonstrated ability to recommend technology solutions
- Demonstrated ability to drive value
- Strong discovery skills
- Strong consulting skills
- Ability to ask insightful questions
- Ability to uncover customer challenges
- Ability to uncover customer opportunities
- Experience translating business requirements
- Experience translating business requirements into practical technical solutions
- Strong customer-facing communication skills
- Strong presentation skills
- Excellent interpersonal skills
- Ability to build effective working relationships across customer organizations
- Ability to build effective working relationships across internal teams
- Strong problem-solving abilities
- Capability to identify root causes
- Capability to develop creative solutions
- Excellent organizational skills
- Excellent time management skills
- Ability to balance multiple priorities
- Ability to balance multiple projects
- Nimble Learning
- Actively learn through experimentation
- Apply knowledge of business
- Apply knowledge of the marketplace
- Advance the organization's goals
- Manages Complexity
- Make sense of complex information
- Effectively solve problems
- Persuades
- Use compelling arguments
- Gain support of others
- Gain commitment of others
- Interpersonal Savvy
- Relate openly with diverse groups
- Relate comfortably with diverse groups
- Drives Results
- Consistently achieve results
- Customer Focus
- Build strong customer relationships
- Deliver customer-centric solutions
- Cultivates Innovation
- Create new ways for the organization to be successful
- Collaborates
- Build partnerships
- Work collaboratively with others
- Meet shared objectives
- Instills Trust
- Gain confidence of others
- Gain trust of others
- Self-Development
- Seek new ways to grow
- Be challenged using formal development channels
- Be challenged using informal development channels
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