Platform/Application Support Analyst
On-siteBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Provide Adobe Workfront platform support to agreed SLAs by leveraging internal resources and third-party vendors. Proactively monitor and maintain system components to ensure high quality and performance for end-users. Manage user management, future deployments, product releases, and configuration upgrades while ensuring support documentation is stored centrally. Collaborate with cross-functional teams, peers, and vendors to meet evolving organizational needs and foster a continuous improvement ethos. Troubleshoot application issues using proven methodologies and interrogate code and configs to resolve problems.
Required Qualifications
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
- Experience in Workfront a SaaS platform for Project Management, Resource Management, Time Management
- Experience with Service Now or similar ticketing tools
- Knowledge and ability to interrogate code and configs to fix issues
- Experience supporting global applications/platforms
- Strong delivery focus and passion for quality and innovation
- Problem-Solver and solutions-orientated
- Excellent written and oral communication skills
- Strong, vibrant inter-personal skills in both a group and one-to-one settings
- Strong customer-service orientation
- Ability to communicate ideas in both technical and user-friendly language
- Ability to research application issues and products
- Self-motivated and directed
- Keen attention to detail
- Experience working in a team-oriented, collaborative environment
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