Plant Quality Control Manager
$90,000–$110,000 year
On-siteWaukesha, Wisconsin, United States
Job Summary
Manage the division's hold area and nonconforming material processes to ensure timely disposition and resolution of quality issues. Conduct root cause investigations utilizing a team-based problem-solving approach and coordinate corrective actions with Production, Technical Leadership, and other departments. Lead the customer concern and corrective action process, communicating directly with customers regarding complaint resolution and managing RMAs, credits, and quality documentation. Verify production processes and inspection methods align with customer specifications, maintain compliance with the Quality Management System, and coordinate Management of Change activities. Manage the Quality Inspection team, support new job launches, and provide coaching, mentoring, and development opportunities for quality personnel. Monitor and report quality metrics, trends, and improvement opportunities while promoting a culture of accountability, continuous improvement, and servant leadership.
Required Qualifications
- Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, a non-resident, authorized to work in the U.S. without ThermTech sponsorship)
- This position must satisfy ITAR (DSP-5) compliance requirements; therefore, candidates must be a lawful permanent resident [8 U.S.C. 1101(a)(20)] or a protected individual [8 U.S.C. 1324b(a)(3)]
- Employment of Foreign Persons(s) [22 CFR 120.63] will be contingent on receiving the DSP-5 license from the US State Department
- All hires are contingent upon a 9-panel hair follicle drug test & background check
- May be required to work overtime or any shift, including weekends
- Must be able to work in a standing position for extended periods in a non-climate controlled industrial environment
- Ability to bend, pull, stoop, and reach to perform functions
- Capable of lifting and carrying at least 25-pound objects throughout shift
- Must be exposed to heat, fumes, noise, humidity, etc
- Must have the cognitive and mental capacity to perform essential job functions
- Must demonstrate the ability to read, write, and communicate in the English language
- Must demonstrate the ability to perform fundamental mathematical skills and concepts (e.g. addition, subtraction, multiplication, division, fractions, decimals, percentages, and the basics of algebra and geometry)
- Visual acuity to read documents, computer screens, files, etc
- Ability to hear in person and via phone
- College Degree in Engineering, Quality, Manufacturing, Technical Field or related discipline
- Minimum of three years of quality control, quality assurance, or heat-treating experience
- Experience in a manufacturing or production environment
- Experience in employee training and development
- Previous leadership or supervisory experience
- Must be a servant leader
- Excellent written & verbal communication skills
- Excellent time management
- Self-motivated
- Able to work collaboratively with others
- Focused on satisfying both internal and external customers
- Understand and efficiently use BlueStreak and Microsoft Office software
- Understand ThermTech's quality policy, mission, vision, and values statement
- Basic computer skills
- 6S safety-focused mindset
- Must obtain and maintain forklift operation certification
Desired Qualifications
- College Degree in Engineering, Quality, Manufacturing, Technical Field or related discipline. (Preferred)
- 6 Sigma Black Belt
- Previous leadership or supervisory experience preferred
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