Planning Specialist
On-siteCarson City, Nevada, United States
Carson City, Nevada, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Create daily and weekly tactical route plans for assigned branch locations using route analysis software and work order data. Analyze plans, resource availability, and territory metrics to optimize efficiency. Maintain geographic codes, addresses, and customer information while reporting daily metrics to the Service Planning Supervisor and Branch Managers. Summarize and review plans with leadership, then communicate finalized routes to service personnel within the territory. Perform other duties as assigned.
Required Qualifications
- Advanced knowledge of Routing and Scheduling software systems
- Advanced knowledge of the company's branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
- Verbal and written communication skills, including public speaking
- Analytical skills and attention to detail
- Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
- Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
- Ability to manage multiple, repetitive tasks
- Basic understanding of texting software or other forms of software needed to accomplish this objective
- Ability to effectively interact with co-workers and the public
- Basic knowledge of the company's operating systems
- Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required
- Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details
- Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders
- High school diploma or (GED) or equivalent combination of education and/or experience in the service industry
- 1-2 years of related experience as dispatcher and/or customer service agent
- Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
- Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading
- Inside working conditions: The change of building environment such as with or without air conditioning and heating
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