Planner II
$67,184–$67,184 year
On-siteSalt Lake City, Utah, United States
Job Summary
Review incoming service requests to determine prioritization and assign job orders to field agents based on skills and availability. Develop daily, weekly, and long-range forecasts for field service activities while analyzing maintenance trends to improve planning accuracy and communicate repair root causes. Monitor resource utilization, workload balancing, and schedule adherence across assigned territories, recommending changes to supervisors for shortages or overcapacity. Provide technical guidance on service requirements, parts identification, and labor estimates to planning teams and field engineers, serving as the primary coordination point between customers and internal stakeholders. Track KPIs aligned with schedule compliance and customer response times, ensuring all work meets company quality standards.
Required Qualifications
- High School Diploma, GED, or equivalent
- 4+ years of related experience coordinating customer communications, confirming service appointments, managing field agent maintenance/repair activities, and/or leveraging field service operations to improve operational efficiency and customer satisfaction
- Demonstrated experience communicating with customers and field personnel in a fast-paced, high-volume customer service environment to coordinate service activities and resolve issues efficiently
- Ability to remain in a stationary position, either sitting or standing, for prolonged periods
- Ability to ascend/descend stairs, ladders, ramps, and the like
- Ability to adjust or move objects up to 50 pounds in all directions
- Domestic travel: up to 10%
- This is a site-based position, and the selected candidate will be expected to report to one of our field offices in Salt Lake City or Raleigh/Durham 2-3 days/week
- If the selected candidate reports to the Salt Lake City office the schedule will be 8:30AM-5:00PM MST
- If the selected candidate reports to the Raleigh/Durham office the schedule will be 10:30AM-7:00PM EST
- Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes
- Leading without authority through influence and guidance of others towards a common goal by using expertise, persuasion, and personal qualities to inspire action
- Drive for Results: Drive for Results while successfully removing barriers
- Troubleshooting issues to identify and resolve problems efficiently
- Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time
- Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently
- Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity
- Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel
- Skilled in using Salesforce, SAP, Oracle, or similar service management and ERP systems
- Ability to effectively communicate with customers and field agents by phone in a fast-paced customer support environment
Desired Qualifications
- Previous Field Service Experience, Field Application Experience, or Supply Chain Buyer Planning Experience to include a strong background in performing hands-on field service support, troubleshooting, equipment maintenance, diagnostics, repairs, and technical support across diverse environments
- Skilled in managing high-volume inbound and outbound phone communications with customers and field agents, delivering exceptional customer support and scheduling coordination
- Laboratory operations experience
- bioMérieux or in vitro diagnostics (IVD) product experience
- Experience supporting or planning for medical devices, laboratory instrumentation, diagnostics equipment, or highly technical service environments
- Change agent to drive continuous process improvement initiatives across planning, scheduling, and field service operations to enhance efficiency, service quality, and customer satisfaction
- Associates degree in Engineering, Electronic Technology, Medical Technology, Computer Science, Biomedical, technical, life science, or other related discipline
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