PIC-Front Office Supervisor-Springhill Suites Durham Chapel Hill

Oversee Front Office operations at Springhill Suites Durham Chapel Hill; supervise Front Desk shifts, train and coach front desk staff, ensure guest satisfaction, manage check-in/check-out, be knowledgeable of hotel property and events, assist in achieving monthly brand standard goals for customer service and brand recognition, supervise scheduling and overtime to stay within budget, ensure uniform and dress code compliance, and foster a positive leadership environment to inspire the front office team. Proficiency with Night Audit and familiarity with all three shifts are included, along with ensuring adherence to brand quality standards and hotel security.