PIA Client Service Associate
$90,064,000–$117,936,000 year
On-siteWhitby, Ontario, Canada
Job Summary
Prepare documentation and provide updates to Investment Advisors for client meetings, while creating reports to analyze client accounts. Correspond with clients and branch staff to deliver personalized advice, mentorship on products, and identify referral opportunities. Accept and create leads, ensuring correct referral coding administration, and submit marketing pieces for approval. Respond to phone, mail, and electronic enquiries based on full-service brokerage knowledge, adhering to all compliance requirements and risk management policies. Prioritize work to consistently exercise discretion and improve individual and team performance.
Required Qualifications
- Undergraduate degree or community college diploma
- Licensed as an Investment Representative (IR) with the Canadian Investment Regulatory Organization (CIRO)
- 1–2 years of relevant experience, ideally in banking, administrative roles, or related fields
- Strong communication skills with the ability to build relationships and work collaboratively, confidentially, and independently
Desired Qualifications
- Knowledge of wealth management and/or operations
- Knowledge of investment products
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