Physician Contact Center Representative Florida
On-siteWest Palm Beach, Florida, United States
West Palm Beach, Florida, United StatesOn-siteFull TimeSenior LevelDoctorate Or Professional DegreeHealthcare TechLarge
Full TimeSenior LevelDoctorate Or Professional DegreeLargeHealthcare Tech
Job Summary
Prioritize assignments and manage time to maximize productivity while responding to emails and communications with compassion. Uphold HSS professional standards by maintaining open, direct communication with colleagues, medical staff, and patients. Respond positively to fluctuations in patient flow and demonstrate strong multitasking skills in a fast-paced healthcare environment. Utilize computer proficiency and MS Office tools to support department goals and ensure information confidentiality. Requires 1-2 years of customer service experience, with a preference for healthcare background.
Required Qualifications
- 1-2 years, experience in customer service industry
- A high school diploma or equivalent (G. E. D.), may include specialized or vocational courses
- Strong computer skills, with proficiency in office automated tools
- Effective communicator with all levels of staff, patients and customers
- Able to respond positively to fluctuations in patient flow
- Exceptional customer service skills
- Superior written and oral communication skills
- Ability to maintain a positive attitude in a towards assignments and others in a fast-paced environment
- Capacity to multitask and prioritize in the ever-changing environment of healthcare
- Ability to work collaboratively with others
- Respect for information confidentiality
- Ability to show initiative, good judgment, and resourcefulness
- Familiarity with medical terminology, and insurance
- Sitting in the same location or standing/walking; required to stoop, climb or lift light material (10 to 20 lbs.) or equipment
- Dependable and reliable with co-workers and independent work
- Initiates and maintains open, direct and effective documented and verbal communication with colleagues/medical staff and all members of the department as applicable
- Responds to emails, and communications/ messages as soon as possible in a professional manner with compassion and understanding
- Prioritizes assignments
Desired Qualifications
- 2 years, experience in a healthcare or related customer service field
- Associates
- Knowledge of medical terminology
- Self directed, motivated, resourceful, demonstrates initiative
- Experienced user of MS Office Suite applications: Word, Excel, Outlook
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