Physical Therapy Patient Representative

Greets patients and visitors, checks patients in/out, answers calls, schedules appointments, and processes payments. Serves as a liaison between patients and medical support staff; verifies eligibility and benefits and handles prior authorizations when needed. Performs administrative duties using clinic information systems and electronic medical records, maintains accurate records, and ensures confidentiality of patient information in line with HIPAA. Works Monday–Friday, 8am–5pm, in a medical-office reception setting, collaborating with clinical staff to support patient flow and care coordination. Requires strong communication, data-entry, and basic arithmetic skills, with experience in scheduling software and medical office procedures.