Phone Support (9) | 62939006259
Remote
RemoteFull Time
Full Time
Job Summary
Monitor support channels and respond to inbound customer requests via phone, implementing platform solutions into client operations while resolving issues with empathy. Drive engagement and accountability through meaningful outreach, composing accurate messages and managing numerous concurrent tasks. Identify and escalate product functionality concerns, sharing valuable customer feedback with internal teams to guide development. Partner with small business owners as a trusted advisor, focusing on results and providing strategic guidance for business operations.
Required Qualifications
- English Level MUST be a 5/5 with LOW accent
- 2 years of experience in the same role
- Customer-obsessed with a track record of going above and beyond for the customer
- Impeccable attention to detail
- Desire to help our customers and be their advocate
- Ability to customize the support experience to the needs of individual customers
- You are highly results-oriented. You focus on outcomes and do whatever's needed to get there
- You are a skilled problem solver
- You have impeccable written and verbal communication skills
- You have are reliable and have excellent time-management
- You are a strong team player and self-starter
- You have strong multi-tasking skills
- You are highly coachable
- Ability to thrive in a fast-paced environment
Desired Qualifications
- Ideal: past experience with Salesforce.com
- Ideal: past experience in home improvement
- Ideal: past experience with lending/credit
- Ideal: experience in SaaS customer service or sales
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