Phone Scheduler (Bilingual)
On-siteMartinsburg, West Virginia, United States
Job Summary
Answer incoming calls professionally and manage urgent or emergency telephone situations efficiently. Accurately schedule patient appointments, update the EHR, and enter refill requests and call service messages. Provide information on referrals, handle patient portal requests, and work with Well Child and Annual GYN reports to keep patients current on preventive care. Return calls to patients with information from providers and perform other clerical duties as assigned. Fluency in English and Spanish is required. This role supports Shenandoah Community Health's mission to bridge gaps in healthcare access for the Martinsburg community.
Required Qualifications
- fluent in both English and Spanish
- High school diploma or the equivalent
- Possess good listening and communication skills
- Office skills including word processing, data entry, and recordkeeping principles
- Excellent time management and organizational skills
- Possess the ability to work in a courteous and professional demeanor with patients, co-workers, and community contacts
- Possess the ability to handle a multi-line phone
- English/Spanish speaking required
Desired Qualifications
- Previous knowledge of healthcare systems is preferred
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