Phlebotomist III Site Lead
On-siteChicago, Illinois, United States
Chicago, Illinois, United StatesOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Direct daily phlebotomy operations including specimen collection, data entry, billing, and specimen processing while ensuring accuracy and safety. Lead Patient Service Center or In-Office Phlebotomy teams by directing activity, mentoring new staff, and providing onboarding support. Manage high-volume priorities across multiple locations, including doctor's offices, mobile units, and long-term care settings, while resolving complex customer issues and maintaining facility standards. Act as a coach and resource advisor for new employees, ensuring compliance with all safety protocols and departmental procedures.
Required Qualifications
- Five years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
- Keyboard/data entry experience.
- Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
- Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
- Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.
- Must be able to lift light to moderately heavy objects.
- Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.
- Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.
- Position requires travel.
- Extensive use of phone and PC.
- Fine dexterity with hands/steadiness.
- Talking.
- Walking.
- Balancing.
- Bending/kneeling.
- Pushing/pulling.
- Reaching/twisting.
- Committed to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
- The position requires the ability to effectively communicate in English.
- Ability to provide quality, error-free work in a fast-paced environment.
- Ability to work independently with minimal on-site supervision.
- Excellent phlebotomy skills to include pediatric and geriatric.
- Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business.
- Capable of handling multiple priorities in a high-volume setting.
- Must be able to make decisions based on established procedures and exercise good judgment.
- High School Diploma or Equivalent (Required).
- English (Required).
- Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred).
- Must be able to step in for a PSR II and lead one or more PSR on site.
Desired Qualifications
- Medical training: medical assistant or paramedic training preferred.
- Minimum 3 years in a Patient Service Center(PSC) / In-Office. (IOP) environment preferred.
- Customer service in a retail or service environment preferred.
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