Phlebotomist/Front Desk
$39,520–$39,520 year
On-site · Miami, Florida, United States
Job Summary
Phlebotomist/Front Desk (Patient Care Specialist) at One Medical providing venipuncture and clinical support, serving as first point of contact, and ensuring a seamless in-office patient experience. Responsibilities include patient intake and scheduling, billing inquiries, insurance verification, specimen labeling and processing, extended duties (EKG/ECG, vaccines, PPD tests, non-blood specimens), lab support, and front-of-house tasks. Requires strong communication, customer service, and teamwork; proficiency with tech tools (Slack, G-suite, Zoom, EMR) and a High School Diploma or equivalent. Full-time role based in the Brickell office, Miami, FL with typical 7am-7pm shifts, 40 hours/week.
Required Qualifications
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
- Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
- Strong written and verbal communication skills in English, bilingual applicants encouraged to apply
- A High School Diploma or equivalent
- Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
- Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
- A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
- A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
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