Phlebotomist / Administrative Assistant (Float, Monday - Friday)
$58,240–$62,400 year
On-site · Palo Alto, California, United States or Sunnyvale, California, United States
Job Summary
Phlebotomist/Administrative Assistant to provide venipuncture and clinical support while serving as front-desk ambassador, handling patient intake, scheduling, and clerical tasks. Responsibilities include venipuncture, EKGs/ECGs, vitals, vaccines, PPD, specimen labeling/processing, inventory and sterilization, billing inquiries, DOH reporting, insurance verification, and using a technology suite (Slack, G-Suite, Zoom, Circulation, RingCentral, EMR). Must demonstrate exceptional customer service, clear communication, teamwork, and adherence to C-I-CARE in all patient interactions. Work schedule is full-time, with 8-hour shifts Monday-Friday in multiple CA locations (Palo Alto, Menlo Park, Sunnyvale Cherry Orchard).
Required Qualifications
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
- An active phlebotomy certification to practice in CA
- Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
- Strong written and verbal communication skills
- A High School Diploma or equivalent
- Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
- Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
- A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
- A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
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