Philanthropy System Analyst
$48,867–$48,867 year
On-siteCanyon, Texas, United States
Job Summary
Create lists, queries, and exports to extract data from the Ascend CRM with specific criteria. Work with IT to develop the Ascend CRM to meet philanthropy user needs and provide ongoing user support for its functionality. Test new releases, conduct user acceptance testing, and assist the Philanthropy Team in implementing changes to maximize ROI. Develop data integrity audits, streamline data entry processes, and document business processes including data dictionaries and crosswalks. Perform regular data appending procedures from various sources following best practices. Collaborate with Alumni and Annual Giving on appeal standards and performance tracking. Maintain 100% compliance with required online training courses.
Required Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Four (4) years of related experience
- Systems Analyst experience
- Experience working with end users and IT
- Knowledge of donor software (example: Raisers Edge, Ascend, Salesforce, etc.)
- Ability to create lists, queries and exports
- Understanding of data administration and management functions
- Proficiency in Microsoft Office primary software, particularly Excel for use with data
- Ability to train, motivate and communicate with staff in a high-volume goal oriented, friendly work environment
- Ability to maintain confidentiality
- Ability to learn and effectively use new software
- Advanced ability to prioritize tasks, schedules and objectives
- Collaborative with a strong commitment to team support and positive customer service
- Excellent written and verbal communication skills along with strong interpersonal skills and attention to detail
- Technical understanding of CRM database systems
- Must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term
- Must be properly registered with the Selective Service System (for males age 18 through 25)
Desired Qualifications
- Master's degree in computer science or related management field
- Eight (8) years of related experience
- Experience in developing and maintaining dashboards for displaying and analyzing data
- Experience with Ascend, Affinaquest, Salesforce and/or Raisers Edge
- Fundraising CRM experience
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