Pharmacy Technician, Medication Adherence
$31,200–$31,200 year
RemoteUnited States
Job Summary
Conduct telephonic outreaches and answer incoming calls regarding member medication use, including adherence, refill requests, and clarification. Obtain member permission and place refill requests with pharmacies via phone or web systems. Access adherence gap portals and review medical chart notes to determine appropriate actions. Review and process pharmacy refill requests via faxes, EMR routes, or direct calls while meeting turnaround times. Collaborate with pharmacy staff and providers to resolve medication use issues. Ensure all tasks are timely, accurately documented, and compliant with HIPAA and organizational standards. Attend staff meetings to provide input on trends and quality improvement. Requires Registered Pharmacy Technician certification, two years of pharmacy benefits experience, and eClinicalWorks EMR proficiency.
Required Qualifications
- High school diploma or equivalent education (GED)
- Registered Pharmacy Technician with a state board of pharmacy
- A minimum of 2 years of experience in operational pharmacy benefits (health plan or PBM), clinic setting, high volume call center, or retail pharmacy
- eClinicalWorks or similar EMR experience
- Ability to travel on occasion for company meetings
Desired Qualifications
- Experience working with geriatric patients or a medication adherence program
- Bilingual in English/Spanish
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