Pharmacy Partner Coordinator
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Respond to internal shipping escalations, expedited requests, and reshipments while identifying pending orders for daily follow-up and resolution. Collaborate with the pharmacist team to resolve billing, clinical, and inventory inquiries from external pharmacy partners, then act as the intermediary for external shipping partners by providing routing instructions and confirming delivery records. Monitor and manage open patient and pharmacy-reported incidents, reporting required details in Healthicity, and solve complex escalations from other operational departments to ensure orders progress as expected. Document all pertinent information according to operating procedures and work to improve logistics processes by identifying opportunities for efficiency and innovative solutions. Review daily reporting to ensure the business meets targets while performing all tasks in a safe, compliant manner consistent with state and federal laws.
Required Qualifications
- At least three years of pharmacy experience with demonstrated success in resolving third-party claims
- High school diploma or GED
- Bachelor's degree
- Exceptional verbal and written communication skills
- Strong analytical thinking, sound judgment, and a solid operational mindset
- Commitment to delivering exceptional patient care
- Ability to collaborate effectively within team and cross-functionally
- Advanced technical aptitude with the capacity to quickly learn and adapt to complex software systems
- Experience with Google Suite
- Location: 100% in office in Robinson Township, PA (Pittsburgh)
- Hours: Monday-Friday 10am-6pm or 12-8pm with rotating Saturdays from 9am-5pm
Desired Qualifications
- Bachelor's degree strongly preferred
- Experience mentoring or informally training other employees
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