Pharmacy Liaison - Pharmacy Technician - Latham, NY
$62,353–$62,353 year
On-siteLatham, New York, United States
Job Summary
Deliver integrated support to patients and pharmacists with a hands-on approach to total quality patient care. Work closely with patients to deliver medication adherence support, educate prospective pharmacy patients on how hospital services improve care, and encourage utilization of specialty clinic services. Seamlessly integrate with the clinic team while providing custom medication management services to hospital patients face-to-face and over the phone. Support outpatient retail and specialty prescription needs, manage outbound check-ups, secure refills, and resolve insurance issues, prior authorizations, and financial assistance. Answer and triage inbound inquiries, perform refill reminder calls under supervision, and ensure accurate documentation in all systems. Identify medications requiring special storage and necessary supplies, manage database applications, and actively participate in process improvement initiatives.
Required Qualifications
- Reliable transportation
- Thorough and organized
- Consistent follow-through
- Results-oriented with a positive outlook
- Focused on high patient quality and service
- Detail-oriented with strong administrative/organizational skills
- Mature, approachable, professional
- Comfortable interacting both in-person and on the phone
- Reliable, tolerant, and determined
- Empathetic communicator
- Team player in a close-knit environment
- High School Diploma or GED
- 2 years of experience as a Pharmacy Technician
- Strong interpersonal communication
- Ability to work independently and demonstrate good judgment
- Excellent verbal and written communication
- Highly proficient in Microsoft Office (Excel & Word)
- Quick learner of new software programs
- Organized, high-integrity, attention to detail
- Dependable, quality-focused, empathetic
- Good listener and communicator
- Energetic, highly motivated, team player
- Discretion and confidentiality
- Solid computer skills
- Proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint)
- Ability to navigate the internet and web-based platforms
- Willingness to do whatever is necessary for the betterment of the Company
Desired Qualifications
- CPhT certification
- 3–5 years of experience as a Pharmacy Technician
- Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology
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