Pharmacy Customer Service
On-siteSpringville, Utah, United States
Job Summary
Answer inbound and place outbound calls to assist patients, caregivers, healthcare facilities, and providers with prescription inquiries, refill requests, order status, and general pharmacy questions. Accurately collect and verify patient demographics, insurance information, and prescription details while documenting all interactions within the pharmacy management system. Coordinate with pharmacists, pharmacy technicians, prescribers, and healthcare facilities to ensure timely resolution of customer needs and resolve concerns by researching issues and providing compassionate solutions. Process prescription refill requests and route clinical questions to the pharmacist when appropriate, maintaining strict compliance with HIPAA regulations. Meet established performance standards for quality, productivity, and customer satisfaction while performing other administrative duties as assigned to support daily pharmacy operations.
Required Qualifications
- Must be at least 18 years of age
- Proficient in basic computer applications and data entry
- Ability to communicate effectively, both verbally and in writing
- Excellent organizational and time management skills
- Strong active listening, interpersonal, and communication skills
- Friendly, professional, and patient-focused attitude
Desired Qualifications
- Previous customer service experience preferred
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